Returns & Exchanges

At Umami Insider, we strive to ensure your Japanese culinary experience is exceptional, offering returns on non-perishable items within 30 days of delivery. Due to food safety regulations, we cannot accept returns on opened food products unless they arrive damaged or defective.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of receipt with your order number and a brief explanation of the issue.

• 2.
  Prepare Your Package

  Ensure all non-perishable items are in their original, unopened packaging and securely packed to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return shipping label to your box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.